Shina H. Bello | Web and Product Support Specialist – I manage WordPress & Shopify websites, SEO, content operations, e-commerce stores, and digital platforms for agencies, startups, publications, and local businesses.

Web and Product Support Specialist With 5 years of Experience (Freelance & Full-Time)

West Africa

I help agencies, ecom businesses and SaaS companies keep their customers happy and successful. For agencies, I provide website support for WordPress, WooCommerce, and Shopify clients, handling everything from troubleshooting issues, migrations, SEO, and content updates to client training and ongoing support. For SaaS businesses, I help customers get the most out of their products through onboarding, user education, issue resolution, and day-to-day product support.

While I am not a core developer, I am very hands-on and big on innovation, so I leverage AI to overcome technical limitations.

// My Skill Set

What I can do

WordPress & Shopify Support

I handle day-to-day website issues like broken pages, plugin conflicts, domain and hosting errors, technical SEO fixes, content and product publishing, and general site bugs to keep client sites running smoothly.

Website Builds (Elementor)

I can build websites from scratch using Elementor and ACF Pro, turning Figma designs into fully functional WordPress sites.

Website Copy & Page Content Setup

I write and structure page-by-page website copy and implement it directly into websites, making sure the content is clear, consistent, and user-friendly.

Technical SEO & Site Fixes

I fix on-page SEO issues like metadata, indexing problems, broken links, site speed issues, and other technical SEO errors that affect visibility.

Hosting, Domain & DNS Support

I set up and fix hosting environments, connect domains, and resolve DNS issues to get websites live and properly configured.

Security, Malware Cleanup & Website Migration

I clean infected websites, remove malware, secure vulnerable sites, and handle full website migrations between hosts without downtime.

Client Training & Website Handover Support

I train clients on how to manage their websites confidently so they can handle basic updates without relying on developers.

Customer Onboarding & Guidance

I help new users get started with the product, guide them through setup, and make sure they understand how to use key features without confusion.

User Issue Resolution (Tier 1 Support)

I respond to customer questions, troubleshoot issues, and provide clear, practical solutions to keep users unblocked.

Product Education & Walkthroughs

I explain product features in simple terms and guide users through how everything works so they can actually get value from the product.

Writing Documentation & User Guides

I create clear help articles, FAQs, and user guides that make it easier for customers to understand and use the product without needing constant support.

Sales Support

I support the sales process by answering product questions, clarifying use cases, and helping prospects understand how the product solves their problems.

Feedback Collection & Escalation

I gather user feedback, identify recurring issues, and escalate technical or product gaps to product and engineering teams for improvement.

Web Strategy

I believe a website should do more than just meet the requirements in a client’s brief. Within a few seconds of landing on a website, visitors should be able to clearly understand what the business does, the industry it operates in, and the value it provides. My approach to web strategy focuses on aligning website structure, messaging, content, user experience, and visual direction with business goals so that websites not only look good, but also communicate clearly and build trust.

// My Other Engagements